Has anyone complained to the aekb about a Berlin doctor and actually had their case taken seriously?
I have been ill with a cough, a fever and more recently, a visible, painful swelling on the left side of my throat, since the 25/12/2024 and decided to finally go to the doctor's today. I'm sure I'm not allowed to name names - but this a blond female doctor on the Frankfurter Allee, who is probably in her mid 50s to 60s. The reception is run by 2 women, one in her 30s, the other in her 50s. None of this is relevant to my story, I'm just hoping someone might recognise her and know they are not alone in their awful experience.
I arrived at 9:45 and at 2PM, was finally told I could see the doctor. I was moved to a smaller room, where I waited a further 15 minutes, behind a screen, before I heard the doctor call another patient to another room. Thinking I might have been forgotten, I stood up and said "wait what about me". The doctor stormed into the room, shouting that she had been at work since 8AM and that she did not accept complaints. I told her I didn't mean to complain, only that I thought she might not know I was there.
She then asked about my symptoms. I explained the symptoms as detailed above, and added that I also had digestive discomfort and cramping in my lower abdomen (I assume, on account of my fever, but she didn't check for that). She asked if the digestive discomfort was in my upper chest. I repeated no, my lower abdomen.
As I removed my mask so she could check my throat, she noticed residual make-up on my face and asked if I had put makeup on today. I said no, yesterday. She asked why. I said because sometimes applying makeup makes me feel a bit better (I have body dysmorphia and can't leave the house without makeup). I'm still confused as to how this was in any way relevant to my treatment, but it definitely felt like I couldn't be sick if I was wearing concealer.
She then said that she knew what was wrong with me, and would prescribe me antacids that also help with coughing. I was confused, because I had told her multiple times that I don't have acid reflux, but thought maybe the medication could also be used for a persistent cough.
I asked about the lump on my throat. She said it was nothing. I have attached a photo so you can clearly see, it is not nothing. Once I was able to get the prescription filled (it was on my insurance card, so I couldn't see the name of the medication until I got it filled) it turned out it was Omeprazol, which is exclusively for acid reflux. Which I don't have, and if I were to take it, would absolutely mess with my digestion.
As such, I was shouted at, asked irrelevant questions about my physical appearance, had all of my current health issues ignored, and was prescribed and paid for something that not only is not helpful, but would be detrimental if I were to take it. I'd really like to stand up to this person, since according to her google reviews, all of the issues I had today are a common theme - but I don't want to go through with it unless I have a solid chance of at least making sure she has a terrible day. Has anyone lodged a complaint against a doctor in Berlin and had any luck?
