Computer technician to a tech support representative… is that bad?!

Why don’t people respect tech support as an IT job I recently got hired and completed my first week of training for an ISP support technician. Office based/ call center. I learnt about WiFi and networking, ONT and routers.

My first tech I scored this was a part time computer technician, working hardware and software.

Am I taking a step back, I feel like I’m moving forward. But the internet tells me different