Disastrous trip to britain(England), is this a common occurrence?

Went to England, just came out of airport, found my wallet gone, phone gone, luckily still had passport, I went to airport police and they just laughed it off... Then I was very worried cos no phone to cancel my cards, I no idea where embassy is so I felt very horrified, like life collapsed, no phone, no money, airport police not helping, no idea where embassy is. I walked up to 2 random people and asked where the nearest big hotel was, rushed there, they asked for my passport, I had no choice but to give them my trust, luckily they were trustworthy and let me use the internet, I quickly called for aid, luckily I was able to return to my home country, I was thinking England should be very great, great people, rich country, beautiful and historic buildings, not unhelpful police and thieves... I wonder if my case was special or is this quite common for tourists?